Privacy Policy

This Privacy Policy explains how NovexVPN (“Novex VPN”, “we”, “our”, or “us”) collects, uses, and protects information when you use our VPN application and related services.

Information We Collect

  • No account or personal information is required to use the free VPN service.
  • An email address is collected only when a user chooses to create an account for upgrading to premium services.
  • Basic technical information required to establish and maintain the VPN connection.
  • Connection timestamps and device-related technical data used for service operation and abuse prevention.
  • Payment-related metadata for users who choose to upgrade to premium services via external payment providers.

Information We Do Not Collect

  • Browsing history
  • Traffic content or destination websites
  • DNS query content
  • IP address logs linked to user activity

How We Use Information

  • Provide and operate the VPN service upon explicit user request
  • Ensure service stability, security, and prevent misuse
  • Improve application reliability and performance
  • Manage premium accounts and upgrades when requested by the user

Premium Services and Payments

Novex VPN offers optional premium features. Payments for premium services are processed through external payment providers such as Stripe.

We do not store or process credit card or payment details. Payment information is handled directly by the payment provider in accordance with their own privacy policies.

Advertisements

Novex VPN does not display advertisements and does not inject ads into user traffic.

Speed and Usage

Novex VPN does not impose artificial speed limits on VPN connections. Actual connection speed may vary depending on network conditions, server availability, and user location.

Data Retention

Email addresses collected for premium accounts are retained for as long as the account remains active or as required to provide premium services.

Limited technical data processed to operate the VPN service is retained only for as long as necessary to provide the service, prevent abuse, and comply with legal obligations.

Security

We apply appropriate technical and organizational security measures, including encryption and restricted access controls, to protect information processed through the VPN service.

Third-Party Services

Novex VPN does not share user traffic data with third parties. External services such as payment providers or analytics tools, if used, operate under their own privacy policies.

Your Rights

You may request access to or deletion of personal data where applicable by contacting us, subject to legal and operational requirements.

Contact

For privacy-related inquiries, please contact us through the application or via our official website.